This Privacy Policy explains how Intensity Casino (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you access or use our website at https://intensityaus.com/ (“the Site”). We are committed to ensuring that your privacy is protected in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This document outlines our obligations and your rights as a user of our online casino platform in Australia.
Collection of Personal Information
We may collect personal information that is necessary for us to provide our services, comply with legal and regulatory obligations, and enhance your experience on the Site. The types of personal information we collect may include your name, date of birth, residential address, contact details (such as email address and phone number), identification documents, payment information, and records of your activity on the Site. We may also collect technical data such as IP address, browser type, device information, and cookies to ensure the security and functionality of the Site.
Methods of Collection
Personal information is collected directly from you when you register an account, interact with customer support, make deposits or withdrawals, participate in promotions, or otherwise use the Site. We may also collect information indirectly through the use of cookies, third-party analytics tools, and verification services, always in compliance with applicable Australian laws.
Use of Personal Information
We use your personal information for the following purposes:
- To verify your identity and eligibility to use our services
- To process transactions, including deposits and withdrawals
- To provide, manage, and improve our services
- To communicate with you regarding your account, services, and promotions
- To comply with legal and regulatory requirements, including anti-money laundering and responsible gambling obligations
- To monitor and analyze usage of the Site for security and fraud prevention
- To address your inquiries, complaints, or requests
Disclosure of Personal Information
We may disclose your personal information to third parties where required by law, regulation, or court order, or as necessary to provide our services. Such third parties may include payment processors, identity verification services, regulatory authorities, and professional advisors. We take reasonable steps to ensure that these third parties are bound by confidentiality and privacy obligations equivalent to those set out in this Policy and required by Australian law.
Data Security
Intensity Casino implements appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure. These measures include secure data storage, encryption, access controls, and regular security assessments. While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately of any suspected unauthorised activity.
Retention of Personal Information
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, it will be destroyed or de-identified in accordance with applicable Australian privacy laws and our internal data retention policies.
Access and Correction
You have the right to access and request correction of your personal information held by us, subject to certain exceptions under the Privacy Act 1988 (Cth). To request access or correction, please contact our Privacy Officer using the contact details provided below. We will respond to your request within a reasonable timeframe and may require you to verify your identity before processing your request.
Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to enhance user experience, analyse trends, administer the website, and collect demographic information. Cookies are small data files that are placed on your device when you visit the Site. You may choose to disable cookies through your browser settings, but this may affect the functionality and user experience of the Site.
International Transfers
Your personal information may be stored and processed in countries outside of Australia. We take reasonable steps to ensure that any international transfer of personal information is done in accordance with the Privacy Act 1988 (Cth) and that appropriate safeguards are in place to protect your information.
Marketing Communications
We may use your contact information to send you promotional materials, offers, or updates related to Intensity Casino. You may opt out of receiving such communications at any time by following the unsubscribe instructions included in our communications or by contacting us directly. Opting out of marketing communications will not affect our ability to communicate with you regarding your account or transactions.
Minors and Responsible Gambling
Intensity Casino is intended for use by individuals who are at least 18 years old and legally permitted to gamble in their jurisdiction. We do not knowingly collect personal information from minors. If we become aware that personal information of a minor has been collected, we will take steps to delete such information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The most current version will always be available on the Site. We encourage you to review this Policy regularly to stay informed about how we protect your information.
Contact Information
If you have any questions, concerns, or requests relating to this Privacy Policy or our privacy practices, please contact our Privacy Officer at privacy@intensityaus.com or by using the contact form available on the Site. We will address your inquiry promptly and in accordance with Australian privacy laws.
Governing Law
This Privacy Policy is governed by the laws of Australia. Any disputes arising in relation to this Policy will be subject to the exclusive jurisdiction of the courts of Australia.
This Policy was last updated on 2026-06-21.